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Account Manager Stoke-On-Trent

Dee Set Logistics Ltd

Account Manager Stoke-On-Trent

£28000

Dee Set Logistics Ltd, Stoke-upon-Trent, City of Stoke-on-Trent

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: fddfd057b8fd40c08a47ba5947eb3ce8

Full Job Description

  • You will represent Dee Set as the UK's leading provider of end to end retail solutions.

  • Establish and maintain relationships with new and existing customers.

  • Ensure profitable growth of existing business and develop new business opportunities.

  • Ensure that our customer's needs and expectations are always met.


    • Key Objectives:
    Key Responsibilities & Accountabilities:
  • Manage a portfolio of accounts with both major national retailers and their suppliers.

  • Provide excellent levels of customer service at all times.

  • Broker the successful transition of new business into well executed ongoing work.

  • Provide recommendations for continuous process improvement in response to changing customer requirements.

  • Develop new opportunities into compelling commercial business propositions to customers.

  • Monitor and deliver financial KPI's including sales and profitability targets.


    • Responsibilities of the role:
  • Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.

  • Develop compelling business propositions and present to customers in a persuasive and collaborative manner.

  • Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.

  • Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.

  • Own and grow all aspects of commercials aligned to your category accounts.

  • Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.

  • Identify and communicate opportunities for operational improvement and support implementation as required.

  • Co-operate with line manager to identify and develop new and existing business opportunities.

  • Encourage and receive feedback to strive for continuous improvement.

  • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.

    Do you have a passion for retail?


    • Are you looking for the next step in your career?

    Are you great at building relationships and working both efficiently and creatively?,
  • An excellent communicator with demonstrable negotiating and influencing skills.

  • A good listener, that is highly customer focused, with a consultative and collaborative account management style.

  • An ability to build trust and rapport and to develop strong, lasting customer relationships.

  • A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.

  • An ability to understand and identify customer needs and develop practical, compelling solutions.

  • A financially aware individual that is able to work to budgets and to deliver agreed performance targets.

  • Preferred background working with or in major retailers or an account management background.

  • Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.

    Full Time 40 hrs Temporary Role - Until 17th March 2025

  • Monday to Friday 9am-5pm

  • Salary: From £28,000 dependant on experience.