Admin Support / Receptionist

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE. Process all requests for appointments from all communication routes including face to face, telephone and electronic. Undertake administrative processes associated with the issue of dual screening kits and condoms. Support wider administration processes including processing forms / documentation, scanning, filing, copying, and deal with telephone queries for wider service. Plans and allocates own workload within the department and monitors outcomes of same Provide information and assist in the audit process. Process test results in line with standard operating procedure To deal with enquiries efficiently and promptly, assessing priority and relaying information to appropriate service users and referrers Promote and develop the use of the service. Liaise with external agencies as necessary to carry out your role. To handle confidential, sensitive or contentious information appropriately, liaising with individuals
as appropriate Operate and ensure efficient and effective day to day operation of computer systems. To attend and contribute to department meetings To comply with the regulations concerning the Data Protection Act and confidentiality Check stationery levels and order as necessary Maintain the stock control system and requisition supplies as required Follow the agreed process for the management of test results within service, including use of the SMS system within the electronic patient record.