Administration Manager

Job Title: Administration Manager Reports to: Practice Manager Place of work: Hazelwood Group Practice 1. Job Role & Purpose Under the supervision of the Practice Manager, the primary purpose of the role is to lead, develop and manage the following services, to ensure that we deliver excellent services and care for our patients. Workflow Central Administration Registrar and Student rota, annual leave, induction and support CQC/Governance QOF PPG Cleaners and Handyman This is not an exhaustive list and may be revised at any time. 2.

Key Duties & Responsibilities To lead, support and manage key administrative services in the Practice. To lead, support and manage staff actively to ensure compliance with objectives and deliver optimum performance. To be comfortable and confident in managing people. To provide a performance environment in which our staff are challenged and can thrive.

To ensure that all administrative services are delivered competently to high standards and within agreed timescales. To encourage and develop collaborative relationships with all staff across the group for the benefit of the patient. To proactively utilise management information to identify gaps in service delivery process and customer service. To meet defined service targets and deliver continuous improvements in patient satisfaction.

To review and feedback results from patient survey and make recommendations for areas of improvement. To create and present reports to the Practcice Manager as required. To manage all services and staff allocated to the post holder. To ensure the team is using efficient process and follow practice protocols.

Any other duties required in line with this Job Description, as advised by the Practice Manager. 3. Communication & Relationships To be an active and engaged team player, supporting Hazelwood and with its aims and objectives. To actively participate in team meetings.

4. Performance Standards To lead by example and be a positive role model for the team. To contribute actively and positively to Senior Management Team Demonstrate a positive attitude. To deliver against your agreed objectives.

To actively engage in the appraisal process To be honest and have integrity. To follow all practice policies and procedures. 5. Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles: In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. 6. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Active reporting of health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas generally clean and assisting the Practice Manager in the maintenance of general standards of cleanliness consistent with the scope of their role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified to the Practice Manager 7. Equality & Diversity The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. 8. Job Description Reviews This job description is intended to provide an outline of the key tasks and responsibilities only.

There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice