Administrator

Support the administration and delivery team to monitor and deal with incoming communications, responding to internal and external queries, completing administrative procedures related to the learner journey and delivery of Apprenticeships.

Administration

· End Point Assessment (EPA) administration

· Responsible for ensuring apprentices are booked in for their EPA and are ready timely

· Learner Support throughout the learning journey

· Monitoring at risk learners and providing support to keep them engaged and on target

· Safeguarding Officer responsibilities

· Meeting and greeting visitors, answering the telephone and dealing with incoming enquiries

· General administrative work, filing, scanning, organising

· Responsible for ensuring all learner and employer documentation meets compliance throughout the learner journey

· Inputting and maintaining learner management systems

· Working to timescales and agreed deadlines

· Assist in course set up for learners and teachers

· Producing delivery materials

· Supporting the managers and company directors

Personal Organisation

· Maintain accurate records of customer details; compliant with funding agencies rules, employer and organisational guidelines

· Achieving agreed action plans and targets to ensure we meet contractual requirements

Professional Skills, Knowledge and Understanding

· Value and promote social and cultural diversity, equality of opportunity and inclusion

· Maintain and update knowledge of the industry subjects and sector specific practices

· Evaluate your practice with others and assess its impact on meeting targets

· Carry out duties at all times in accordance with the organisations equal opportunities, health and safety, safeguarding, prevent and risk management policies and procedures

· Undertake any other reasonable duties within the framework of the post.

· Meet individual KPI's set by T3.

Working with employers

· Build positive and collaborative relationships with employers

· Promote courses and apprenticeships

· Actively promote progression pathways and seek opportunities to secure Learner/Apprentice progression to higher level learning/employment

· Excellent IT Skills

· Confident communicator

· Organisation and time management skills

· Experience in an administration/customer service role

Preferred Requirements (2x)

· Level 3 Qualification in Administration/Customer Services

· 3 Years experience in an administrative role

· Experience with a training provider/educational provider

· Compliance background

· Experience within the AEC sector

· Driving Licence