City Ambassador

Work Pattern: Flexible shift work pattern - 5 days out of 7, weekend and bank holiday working will be required. Some evening work will be required to support city events.

Job Purpose: To patrol the Business Improvement District (BID) area daily providing a helpful, welcoming and informative point of contact for visitors and businesses.

The team of City Ambassadors will provide a positive, friendly, welcoming and visible presence in the city. The aim of their presence is to improve the visitor experience in the city and liaise with BID Levy payers to ensure the city operates effectively and that any operational issues are resolved quickly. The City Ambassadors will visit BID business members on a daily basis, and ensure that each levy payer is aware of the services provided by the BID, whilst also providing a high quality visitor support service.

City Ambassadors will provide visitors with information on the facilities, shops, services and attractions of the city. They will have a direct link to CCTV operators and will work with the police and PCSO's and will patrol all areas of the city including car parks and to act as a deterrent for any anti-social behaviour or potential criminal activity. The team will be able to offer basic First Aid and assist with lost children and offer assistance to vulnerable people. To be friendly, courteous and helpful, ensuring that an exceptionally high standard of customer service is delivered at all times. To support city centre events to the highest of standards.

Key Responsibilities

• To work as part of a team of City Ambassadors to deliver the aims of the Wolverhampton BID in providing a welcoming sense of business and visitor reassurance, security and a visible presence within the BID area.



• To provide a presentable, highly visible, approachable and friendly walking visitor information service and business liaison service.



• Maintain an excellent understanding of city centre operations, city events, attractions and BID activities.



• To improve communication between the BID members and relevant partners within the city in many formats including printed material distribution.



• To visit a minimum 10 businesses daily to discuss business needs, suggestions, security matters and record incidents, complaints or other feedback.



• To patrol on foot following an agreed patrol system.



• To work with Police, PCSO's, CCTV operators and other partners to assist in the reduction of stock loss and antisocial behaviour.



• To support and promote participation in BID initiatives such as events and city promotions.
  
  good communication skills: 2 years (preferred)


• multi tasking: 2 years (preferred)