Council Tax Operations Manager

Reporting to the Head of Corporate Revenues, the successful candidate will lead and manage a team of around 40 staff responsible for all aspects of the administration, billing, collection and recovery of Council Tax in Manchester. As part of the Revenues Service's Senior Management Team, they will also play a major role in determining the strategic direction of the Service.
They will join the Council at an exciting time as we have recently signed contracts to improve engagement with residents struggling to pay their Council Tax (Telsolutions) and introduce significant automation into the processing of incoming correspondence (Govtech). Knowledge of these systems would be an advantage as the successful candidate will play a key role in developing these initiatives to ensure maximum benefit is achieved., As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans


• Are currently in care, or have previously been in care


• If you consider yourself to be disabled or if you have a long-term health condition


Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

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When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.


• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check., The successful candidate will be able to demonstrate an excellent knowledge of the strategic importance of Council Tax and the legislative framework within which it sits and be aware of the latest developments in revenue collection and recovery, both administrative and legislative. They will be equally effective working on their own and as part of a team and will have a track record of effective Team management behind them. They will be able to work on their own initiative, referring back to senior management only when necessary and will be able to show that they can effectively lead and manage change within their team.
  
  Although home working is the default scenario for this role, there is an expectation of regular attendance in the office for up to two days a week.


We're the local government authority for , and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another:

• We take time to listen and understand


• We work together and trust each other


• We show that we value our differences and treat each other fairly


• We 'own it' and we're not afraid to try new things