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Customer Care Co-ordinator

NavyHQ

Customer Care Co-ordinator

£23017

NavyHQ, Doncaster

  • Part time
  • Permanent
  • Onsite working

Posted 1 week ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0500e92c878c408db6edab08f9118624

Full Job Description

  • Manage incoming phone calls, emails and live chat.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Problem solving

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

    Customer support experience or experience in a administration role essential.

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems.

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritise, and manage time effectively, GCSE or equivalent (preferred), customer care: 1 year (preferred)

    Company events

  • Company pension

  • Employee discount

  • On-site parking

  • Sick pay


    • Schedule:
  • Day shift

  • Monday to Friday

  • No weekends