Customer Care & Sales Advisor

We are looking for a Customer Service Advisor to join our National Accounts team, in our Birchwood head office in Warrington. This is a full-time permanent position working 37.5 hours per week Monday to Friday.

Working as part of our National Accounts Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have great prospects for progression and additional training opportunities.

Our Customer Service Advisors are responsible for maintaining the relationships of our commercial customer base. Handling inbound calls and emails, you'll be responsible for the customer journey and ensuring each account is maximised to its full potential. The customers you will assist in this role are our large commercial clients, so great communication skills and customer focus is essential.

• Minimum of 6 months in a customer service environment or similar


• Strong IT skills


• Strong complaint management skills


• Confidence in own ability


• Ability to handle objections


• Ability to work with autonomy


• Resilient, persistent and tenacious


• Target driven / results orientated


• Confidence in identifying leads and opportunities


• Experience working towards KPI's and objectives
  
  We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.


It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.


• Competitive salary


• Bonus scheme


• Progression opportunities


• Gaining experience with a leading fuel brand in the UK


• 25 days annual leave (plus bank holidays)


• Annual leave buy, sell and/or carry options


• Life assurance (4x salary)


• Certas Energy group discount scheme


• Free parking


• Hybrid working


• Annual volunteering day