Customer Liaison Specialist (Contact Centre)

We are seeking a dynamic and dedicated Customer Liaison Specialist to join our Contact Centre team based in Nottingham. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

The role will require you to work 30 hours per week which will involve working evenings and weekends. Saturday and Sunday working will be based from home.

Responsibilities

· Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.

· Provide timely and accurate information to customers regarding products, services, and policies.

· Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.

· Liaise with other departments to address customer concerns and escalate complex issues as needed.

· Maintain detailed records of customer interactions and transactions.

· Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

· Previous experience in a customer service role, preferably in a contact centre environment

· Excellent communication and interpersonal skills

· Strong problem-solving abilities and attention to detail

· Ability to work well under pressure and handle multiple tasks simultaneously.

· Proficiency in using customer service software and CRM systems.

· Flexibility to work shifts, including evenings and weekends.,

• GCSE or equivalent (preferred)


Experience:

• customer service: 2 years (preferred)


• Customer support: 1 year (preferred)
  
  AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
  
  · 24/7 GP cover


· Life Assurance Cover

· Company pension

· Employee discounts

· Career Progression

· Supportive and collaborative work environment

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you. Please click on the APPLY button to submit your CV and Cover Letter for this role.

Job Type: Part-time

Pay: Up to £18,000.00 per year

Expected hours: 30 per week

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Health & wellbeing programme


• Referral programme


• Store discount


• Work from home


Schedule:

• Day shift


• Flexitime


• Monday to Friday


• Weekend availability