Customer Service Advisor

· Order Processing and customer interactions - Take multiple customer orders via phone and email and input these into our system efficiently.Maintaining customer details on our CRM and resolve customer inquiries with a forward-thinking approach.

· Documentation and record keeping - Multi-task to process sales order and documentation according to procedure while ensuring records are maintained correctly and efficiently.

· Customer Service Excellence - Process orders to ensure the customer get what they want when they want with minimal errors. Continuously communicate with all areas of the business to manage customer expectations and uphold the customer first value.

· Team Collaboration and Self-Motivation - Work collaboratively with colleagues during peak periods to help maintain focus and positivity whilst also being motivated to understand our extensive product offering.

· Software and System Experience - Experience using Excel, Outlook and Word. Experience using a CRM system to maintain customer records (SAGE, NetSuite, or others).

· Depot support - Every once in a while, if needed, be able to travel between sites and support.,

• Cleaning industry experience - Our Customer Service Advisors are the first point of call for questions and product alternatives when ordering so experience within janitorial supplies is advantageous


• Customer First - Embodies our customer values to always think like a customer, striving to always put them first and meet their expectations.


• Problem Solving - Respond and resolve issues promptly whilst prioritising customer satisfaction.


• Interpersonal - Handling challenging situations patiently and professionally. Dealing with each situation with empathy and understanding towards customers and colleagues. Working to create a supportive and collaborative work environment.


• Organisation - Efficiently prioritising tasks whilst also having the ability to adapt within a fast-working environment.


• Excellence Driven - Continuously strives for excellence within all aspects of their role, aligning their actions with the long-term company goals and maintaining a high standard within all their interactions and tasks., Processing customer orders via data entry: 1 year (required)


• CRM System: 1 year (required)
  
  We are a rapidly growing family-owned, family-led business that exists to make our customers' lives easier.


Based in York and Keighley, we supply your favourite restaurants, your local schools, your office cleaners, as well as thousands of other workplaces and venues across the North. In fact, you are usually never further than 100 yards away from one of our customers.

We sell things that everyone needs, including 100s of millions of recycled hands towels a year, several Olympic swimming pools worth of soap and enough coffee cups to keep the entire population of Leeds caffeinated.

While we've always helped keep the North of England cleaner, we're now committed to making it greener through sustainable products, closed-loop solutions, and zero-emission deliveries.

We are in search of Customer Service Advisor for our Keighley depot who brings not only experience but also a fervour for improvement. Our ideal candidates are forward thinkers, driven by the belief that we can always do better.

At our core, we're guided by a vision to deliver an unparalleled service experience that sets the standard in our industry. We don't just meet expectations; we exceed them, leaving a lasting impression on every customer we serve.

Our mission? To simplify our customers' lives, enhance workplace cleanliness, promote hygienic environments, ensure safety, and ultimately, elevate customer satisfaction to new heights.

Our values are more than just words; they're the foundation of everything we do.

• We think like customers, empathising with their needs.


• We look after our people, recognising that they are the driving force behind our success.


• We're not just thinking about today; we're thinking about the years ahead.


• When it comes to action, we're swift and decisive, operating in minutes, not hours.


• Mediocrity? That's simply not in our vocabulary. We don't settle for 'OK'; we strive for excellence in everything we do.
  
  Company events


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme