Go to job search

Customer Service Representative

Aggreko Plc

Customer Service Representative

Salary Not Specified

Aggreko Plc, Blackfords, Cannock Chase

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 072c5281c9ec4d008d66be31c25aeff3

Full Job Description

  • Act as the principle point of contact for Aggreko's customers

  • Manage all internal touchpoints during the lifecycle of the rental

  • Collaborate with the sales and Operations teams to ensure a successful customer experience

  • Meet the expectations and requirements of the customers

  • Establish and maintain effective relationships with customers, gaining their trust and respect

  • Work closely to support internal teams such as the Sector Sales teams

  • Handle incoming customers calls to address equipment, service or contract queries

  • Manage customer credit limits and payment expectations

    You will have experience working in a similar customer service or account management role. Experience working within the rentals, construction or civils industries would be beneficial. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.

    • You will have exceptional customer service skills with the ability to gain information from customers and offer suitable product and service solutions. You will be able to develop and manage stakeholder relationships, internally and externally, and work collaboratively across wider teams. You'll have the ability to solve problems and think out-side the box.

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
    We're looking for a Customer Service Representative, based in Cannock.
    Why Aggreko? Here are some of the perks and rewards.
  • A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)

  • Generous holiday entitlement, with option to 'buy' or 'sell'

  • A focus on continued personal development

  • Paid time off work for volunteering in the community

  • Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle