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Customer Service Representative - Bristol

DILIGENTA LIMITED

Customer Service Representative - Bristol

£23400

DILIGENTA LIMITED, Harry Stoke, South Gloucestershire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 17 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 55962ec6b12c4cfc8ec97c4da4fde99e

Full Job Description

  • Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.

    Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focused environments, part or full time.

  • Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.

  • Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.

  • Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.

  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

    Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients., Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.


    • Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from ageing technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

  • We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.

  • Our standard working hours are Monday-Friday flexible between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!

  • Flexible hours are available to suit your availability, work life balance and wellbeing., We offer 31 days holiday (including bank holidays)

  • Eligibility for an annual discretionary bonus scheme

  • A contributory company pension scheme

  • Excellent employee wellbeing and assistance support programmes

  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services

  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services)