Digital Document Services Transformation Associate

As a Digital Document Transformation Associate within Digital Document Services (DDS), you will be responsible for identifying and scoping global transformation opportunities, re-engineering processes, defining requirements to optimize operational processes and supporting the implementation of change across the teams. You will collaborate with operations leads, business stakeholders, project teams, Product and Engineering to drive process improvements, working to tight deadlines. You will also be a key representative of the DDS operations teams in the EMEA region, providing oversight, driving change and building stakeholder relationships.,

• Understand sand documents business processes in detail and proactively challenge the status quo


• Partners with a wide-range of DDS and business stakeholders in the design, prioritization and implementation of process improvements


• Drives the adoption of platform and process changes across DDS Operations and impacted stakeholders through change readiness activities such as communications, training, testing


• Scopes problems, identifies actionable opportunities, and makes recommendations for process improvement to improve client experience, efficiency and control


• Performs data analysis to support recommendations and implementation of change


• Applies understanding of innovation in financial services and emerging technologies (e.g. AI/machine learning and low-code solutions) to process optimization


• Develops content to periodically update leadership and stakeholders of the transformation roadmap and status


• Acts as a DDS representative of the EMEA business processes, ensuring KPIs are on track, owning remedial plans and championing improvement initiatives
  
  Relevant experience in process improvement, change or relevant domain area


• Proficiency with Microsoft Office applications (Word, Excel, Powerpoint, Visio)


• Strong organization and attention to detail


• Ability to communicate with stakeholders across a variety of functions


Preferred Skills:

• Knowledge of Payments business and processes
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.