Dual Service Officer

Purpose of the Role: Delivering outstanding customer services to all visitors to the site. Secure premises and personnel by patrolling, inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures. Responsible for assisting the day to day cleaning responsibilities for the site ensuring that the cleaning specifications are adhered to.,

• Patrol the site providing a high visibility presence to deter potential shoplifters, prevent and detect signs of intrusion and ensure security of doors, windows, and gates.


• Answer alarms and investigate disturbances.


• Documenting and report any hazards or concerns to all relevant parties in line with site guidelines


• Monitor and authorize entrance(s) and departure(s) of employees, visitors, and other persons to guard against theft and maintain security of premises.


• Be able to contact emergency services in cases of emergency i.e. Fire, Unauthorised access, Injuries/ injured person(s), Theft/ burglary, Suspicious devices, Environmental disaster, Flood. This is by no means an exhaustive list but it gives an indication of what could result a call out to the emergency services.


• Respond to any first aid requirements (Inc. potential defibrillator use) for any patients on site


• Circulate among visitors, patrons, and employees to preserve order and protect property.


• Warn persons of rule infractions or violations, apprehend or evict (See on site rules & regulations)


• Control room duties including access and egress for service areas and periodic CCTV patrolling of site


• Carry out routine cleaning tasks as delegated, including staff facilities.


• Carry out all cleaning as laid down in the specification and method statements, ensuring all relevant documentation is completed.


• Operate as part of the team, providing our customers with the required image.


• Provide a safe and clean environment for the general public and staff.


• Report any Health & Safety hazards to your line manager.


• Use and monitoring of cleaning machinery and report all maintenance requirements as specified to your line Manager


• Report any impending shortfalls in stock levels to the line Manager.


• Be aware of risk and compliance during day to day operation.


• Be aware of the team's role in the management of events and activities, understand team requirements and assist as appropriate.


• Maintain positive relations with retailers and assist where appropriate.


• Work with other teams for the benefit of the site, developing new skills where appropriate.


• Deliver on the Centre's standards and expectations.


• Participation in site emergency procedures.


• Carry out any other reasonable request of the Manager, Client, Regional Manager or Senior Management Team
  
  Must hold a valid SIA Licence


• SIA CCTV License


• First Aid at work


• Customer Service Training I.e. World Host or similar course or qualification


Experience:

• A good understanding of basic IT skills


• Attention to detail show through articulate report writing


• Dual service experience within the retail or similar environment


Skills & Abilities:

• Demonstrate exceptional customer service skills


• Maintain communication at all times will your colleagues using site specific communication methods.


• Maintain and develop working relationships, with the client, Managers, Colleagues, Regional Manager


• Ability to work within a team
  
  OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.