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Emergency Call Handler

Lndh

Emergency Call Handler

£36566

Lndh, Little Stukeley, Cambridgeshire

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b41f3725e5464f17a4da32f8e208b423

Full Job Description

  • Hours of work: Start & end times may be modified due to mission needs and in accordance with organization's flexible

    • working policies.
  • Will be required to handle and safeguard sensitive information in accordance with applicable US and UK laws, rules,

    • and regulations.
  • Must obtain and maintain the appropriate Security clearance.

  • May be assigned other duties that are appropriate to the grade and skill set of the employee.

  • May be required to travel by military and/or civilian aircraft in the performance of official duties or attend necessary

    • training. Position may be coded as mission essential.
  • A 6-month probationary period will be required.

  • Overtime may be required.

  • May be required to travel overnight to US or other countries in the performance of official duties or attend necessary

    • training.
    Other significant facts pertaining to this position are:


  • 1. Incumbent must maintain International Fire Service Accreditation Congress Certification as a Telecommunicator, Level II
    as well as HAZMAT Awareness within one year of employment.

    2. Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including
    weekends and holidays)

    3. Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty
    station at the regularly scheduled work time.

    4. May be required to respond on off-duty time during a conflagration or stay over until an emergency has been terminated
    or until properly relieved by a qualified dispatcher.

    5. Works in close harmony with supervisors, co-workers, and others during day-to-day routines and during emergencies. Is
    required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous
    attitude at all times. Keeps calm and cool during emergency situations.

    6. Must participate in exercises by relaying accurate information and follow appropriate checklists. Must be resourceful and
    alert to adequately perform duties.

    7. Incumbent must participate in recurrent proficiency training, as directed.

    Main Purpose
    We are currently seeking a highly skilled and motivated individual to join a premier team of Emergency Vehicle Dispatchers at 423 Civil
    Engineer Squadron, Royal Air Force Alconbury, United Kingdom.

    The primary purpose of this position is to provide emergency police, fire, and medical services to the public by answering
    emergency 911 calls and responding with appropriate personnel and equipment. The incumbent maintains an accurate status of all
    emergency response equipment and personnel to ensure a prompt and accurate response. The equipment includes police,
    firefighting, hazardous materials, wild land firefighting, technical rescue and ambulance services. Will provide advanced
    emergency dispatch life support through pre-arrival instructions to callers. Will also provide emergency 911 call taking and
    dispatching services. Perform Emergency Medical Dispatch (EMD) services to callers with medical emergencies. The Incumbent will
    have to maintain maps, checklists and charts, including automated programs. As well as operate and maintain telephones, automated data
    processing equipment, printers, recorders, facsimile equipment, and other devises installed in the dispatch center. Will prepare and
    maintains reports and records relating to emergency responses., 1. Knowledge of and experience in communications operations to include a basic knowledge of trunked radio operations, and
    patching radio frequencies.

    2. Knowledge of and experience in basic computer operations to include word processing, retrieval and input of data. A
    qualified typist is not required.

    3. Knowledge of location and availability of vehicle fleet, the type of apparatus and equipment needed for the emergency at
    hand, and a basic knowledge of firefighting techniques and terminology.

    4. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with
    emergency situations.

    5. Ability to work independently without immediate supervision.

  • 25 days Annual leave + UK Bank Holidays, Annual Leave year-to-year carryover in accordance with

    • program policy
  • Paid Sick Leave; year-to-year carryover in accordance with program policy

  • Pension Scheme

  • Life Assurance Scheme

  • Employee Assistance Program (EAP)

  • Free on-site parking

  • Specialized Training provided throughout entire period of employment

  • Development opportunities available

  • Time off, cash and honorary awards and recognition available for significant contributions and consistent high

    • performance
  • Free access to on-site gym facilities





    • Who Can Apply
  • Citizens of the UK, Nationals of European Community (EC) Countries, and Commonwealth Citizens, other Foreign

    • Nationals, and Stateless persons provided no restrictions have been imposed as a condition of continued residency in
    the UK.
  • Applicants who have a minimum of five years consecutive residency in the UK are considered for this position;

    • however, those who do not meet this criterion will be considered on a case-by-case basis. All successful applicants
    will require a security clearance.
  • Please note pre-appointment security clearance requirements may delay start date.

  • Proof of identification in the form of a photo ID will be required, for example a driving license or current passport.

  • This position may have certain restrictions to US citizens due to the Status of Forces Agreement. For

    • additional information contact the LNDH team on .