Facilities Helpdesk Co Ordinator

the main focus of this role will be to support the daily service delivery of The Estates department. Co-ordinators support this by providing back-office administration support using Excel, Word, Power Point, Outlook and bespoke CAFM systems. The role will also involve Speaking to our customers, liaising with contractors, raising reactive work orders and providing excellent customer service. Based at our Daventry office you will work from home on Mondays and Fridays and be office-based Tuesday to Thursday.,

• Be the main point of contact for sites and the people we support via our help-desk function, responding to emails and taking phone calls.


• Reactive & planned works job logging & processing. (via our computer software packages)


• Compliance works job logging & processing.


• Field based staff administration support.


• Quoted works administration.


• Handling of NCG Contractors and Onboarding new contractors.


• PPM (Planned preventative maintenance) administration.


• Preparation of departmental and contractor performance reports. (KPI's)


• Accurate file keeping.


• Assist in the preparation of Health and Safety documentation and information for services within the group.


• Any other reasonable request as deemed necessary by the department head.


Occasional care site visits and visits to other NCG office locations


• High standards of accuracy and attention to detail.


• Excellent written and verbal communication skills.


• Extensive I.T skills. Competent in Microsoft Office (Outlook, Word and Excel).


• Strong organisational skills with a systematic approach to problem solving.


• Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved.


• Organisational and time management skills with the ability to multitask within a demanding office environment.


• Good interpersonal skills, confident and professional telephone manner.


• Excellent customer service skills.


• Able to understand and follow instructions & policies.


• Full U.K driving license.


Personal Attributes:

• A team player with a positive outlook and strong work ethic.


• The ability to use own initiative and know when to seek advice.


• Always acts with professional integrity.


• Committed to high standards of quality and seeks to improve / add value to systems and processes.


• Ability to work under pressure to tight deadlines.


• Ability to develop and maintain strong, effective, and professional working relationships.


• Flexibility in working hours when necessary.


• Treat people fairly and respectfully.
  
  The National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities, and care providers to provide high quality, person-centred support across supported living, residential care, outreach, home support, and day services. The Estates Department is responsible for the delivery of reactive, planned and compliance works to sixty-five residential locations.
  
  In return for you hard work, you will receive a competitive rate of £22,308


(After successful probation period) £22,500 per annum plus Benefits.