Graduate Business Support Analyst

In this role, you will be responsible for providing technical support using the tools used by our Sales and Project teams, and the interrogation and management of the CRM software. This will ensure effective recording, monitoring and reporting of products, processes and activity to help enhance service delivery, compliance and management diagnostics, 1. Monitor and review activity using the Customer Relationship Management Tool (CRM) to assess the effectiveness of all aspects of service delivery, highlighting opportunities for improvement.

2. Work with internal users and stakeholders to scope expansion requirements of on-line CRM resources, tools to support the Sales and Projects teams.

3. Work with the Technical Director and appropriate team members to set up the on-line expansions in order to action the required developments and improvements as required and scoped.

4. Build reports within the CRM tools to provide data and where appropriate make recommendations for informed decision-making on developments, improvements and/or expansions.

5. Support the Technical Director and team in the preparation and on-going maintenance of a technical systems support/user literature library.

6. Working with the Technical Director, evaluate and grade existing and new suppliers to measure, assess and record their quality and effectiveness against service level agreements.

7. Investigate potential additional and/or alternative suppliers by undertaking benchmarking assessments and testimonial reviews.

8. Identify findings, propose actions and make recommendations to be used for decision-making.

9. Resolve customer technical queries that cannot be fulfilled by the sales team.

10. Support investigations into failed components to identify quality or application problems.

11. Ability to prepare clear reports and documents to a satisfactory level of literacy.

12. Support colleagues within the Technical team and across the wider business as reasonably requested and appropriate to your role, skills and experience.

13. Able to work well under pressure both using own initiative and as part of a team

An opportunity to work with an industry-leading organisation and gain knowledge of the HVAC industry. We'll work with you to support you achieving your long-term career aspirations.

We are seeking a highly enthusiastic and motivated individual to join our team as a Business Support professional.,

• Minimum 2:2 Degree in a business-linked subject - Essential


• An understanding of on-line systems database / CRM interrogation - Desirable


• Organised and structured, great time management skills


• Inquisitive with a keen attention to detail


• Strong IT skills with Microsoft Office packages, Diploma of Higher Education (required), Technical support: 1 year (preferred)


• Business Support: 1 year (preferred)
  
  Newsome Ltd is a national business based in Elland.


We are a professional, agile, customer-centric organisation, and since 1973 we have forged a solid reputation in the Process Cooling & Heating, Ventilation and Air Conditioning (HVAC) sector. We are also the exclusive agent in the UK & NI for DST desiccant dehumidifiers.

Partnership is a core value to us. We pride ourselves in building sustained trusted relationships with our clients. Every one of the experienced dedicated Newsome team is essential to achieving all this. That's why we're committed to their personal professional development and are looking for more like-minded people to support our evolution.

Our work environment includes:

• Free on-site car parking


• Growth opportunities
  
  Job Types: Full-time, Permanent


Pay: £23,000.00-£25,000.00 per year

Benefits:

• Company events


• Company pension


• Free parking


• Life insurance


• On-site parking


• Referral programme


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme


• Yearly bonus