Guest Service Assistant - Nights

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Nights Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience


• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay


• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day's schedule


• Follow night shift procedures and finalise the end of day reporting


• Send reports as requested to nomintaed people.


• Ensure safety and floor walk checks are actioned.


• Cleaning our public areas including guest corridors, kitchen and toilets



• Cleaning bedrooms, which includes stripping beds, emptying bins, dusting and vacuuming and general cleaning to our high standards


• Be a trusted contact for all guests by helping them with anything from bill issues to local knowledge, and loop in management when necessary.


• Jump into other ad-hoc duties when your colleagues need your help


• This is a fantastic entry level role; however, we are committed to developing and training our teams so there are plenty of progression opportunities for the right person and a whole range of great benefits too.
  
  A warm and friendly personality


• Commitment to delivering high levels of customer service


• Good teamwork skills - we want work to be fun for all of our employees


• Have a genuine interest in providing hospitality to our customers


• To be able to work well under pressure (Hospitality is very fast-paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)


• An enthusiastic, genuine and friendly outlook to be able to offer an amazing customer experience to our guests.
  
  We offer a place where you can be/become the "best version of yourself" as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.


We pride ourselves in the learning and development we offer to all team members. It's about giving you the technical skills, knowledge and communication skills to help you raise the bar on what you would like to achieve at work.

Some of the great benefits of working for us include:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels


• Referral scheme


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service


• On-site parking


Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral. At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.