Guest Support Assistant

Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have an incredible adventure at PGL. We are searching for an incredible GUEST SUPPORT ASSISTANT / RECEPTIONIST to join the team at this buzzing centre.

Reporting to the Guest Experience Manager, you'll often be the first friendly face our visitors meet, so it'll be your responsibility to provide a big PGL welcome and exude friendliness and professionalism at all times. We'd like you to be responsible for supporting all our guests before they arrive, on their first day and right the way through until they leave us with any questions, queries or problems they might have whilst staying with us.

You'll need great interpersonal skills to assist and engage with our guests, problem solving ability and first-class organisational skills.

We're looking for individuals with three or more months experience within a customer facing role, and IT literacy in Microsoft packages. Experience of working with young people and/or a residential setting is a bonus, but not essential for this position.

We pride ourselves on hiring the best people, and recognise the importance and benefits of a diverse and inclusive team. However, the protection and safeguarding of the children visiting our centres is our primary concern. So all colleagues are required to undergo an Enhanced criminal records check (known as a DBS), which we will pay for. You will be required to provide a 5 year address history and ID documentation (ie British or Irish passport or birth certificate). If you have a conviction related to violence, drugs or safeguarding this could affect your application. Not all criminal convictions will be a bar to working for us and we will consider the results on an individual basis. You can find more information on DBS checks on the gov.uk website.

• Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so our pay rate is £12 per hour.


• On top of this, we reward your loyalty and experience too; for your second season and third season, we'll add an additional 25p!


• Working an average of 40 hours per week over 5 days with the opportunity for voluntary paid overtime at specified times, particularly during our busy periods


• Full and part time hours available (Full time working 37.5 hours per week across 5 days, part time working up to 30 hours across Mondays, Wednesdays and Fridays)


• Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. If you want to take advantage of our 'live on' option and therefore flexible on location, you do not need to make multiple applications. Simply let us know the locations you are interested in when completing your application form.


• Fixed term contract until July 2024, Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday!


• Investing in your future - with sector leading family friendly policies and a contributory pension


• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops


• Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme.


• Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.


• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.