Head of Application Support Operations

Accountable for managing the day to day operations of the IT Application Support function, ensuring it is secure and cost effective through strong working relationships with all service providers

• Lead a team of managers and technical analysts supporting Application Support service


• Ensure processes and controls are robustly managed and executed within the SLA and KPI's


• Managing suppliers and third parties providing IT support and Services ensuring costs are managed within the provisioned budgets


• Build a clear strategy and plan to enhance and improve the Application Support team service back to the business.


• Implementing the service improvement plans for the Application Support team.


• Accountable for maintaining and monitoring risk and controls, ensuring the bank security & policies are upheld
  
  Proven track record in managing Tech Application services and understanding of infrastructure (AWS, Azure, Private Cloud).


• ITIL or equivalent experience


• Strong leadership skills


• In-depth knowledge of the Application life cycle & maintenance strategy


• The ability to manage supplier relationships
  
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).


• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.