I.T. Helpdesk Technical Support Officer (Fixed term - 12 months)

An exciting opportunity for you to work within the Councils IT Department providing 1st & 2nd line IT Helpdesk support to the council's IT user base and elected members.

You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council IT Infrastructure along with supporting IT project delivery on new and exciting challenges.

We are looking for someone with knowledge & experience in supporting Windows based hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.

You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment.

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Our benefits include:
Local Government Pension Scheme (19.5% employer contribution)
Generous annual leave, including Christmas close down period
Occupational sick pay
Free car parking
Discounts, including 50% off NHC gym membership
Flexible working options including flexi scheme and home-working