Information Officer (12 Months Fixed Term)

As an Information Officer, you will oversee Northern's data flow to meet regulatory and stakeholder requirements, while supporting the team in fostering strong relationships with Transport for the North (TfN) and Rail North Partnership (RNP). This role offers a fantastic opportunity to collaborate across the entire business, build industry-wide connections, and engage with key stakeholders. Join us and play a pivotal role in shaping the future of rail transport.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
You'll be responsible for managing the flow and reporting of various data sources across the Rail Industry, such as internal and external stakeholder data requests, including Rail North Partnership (RNP), Department of Transport (DfT) and Transport for the North (TfN). You'll also be drafting responses for Northern for Freedom of Information (FOI) requests.
The team offers an opportunity to learn about the Rail Industry, as well as opportunities across Regulatory Compliance, Stakeholder Management and Data Management.
You'll be reporting in the Senior Compliance Manager and working across various areas of the business as well as external stakeholders. There will be some travel across the Northern network, but the team works flexibly.
The role offers an opportunity to improve the way we work and have a lasting impact on Northern.
If this sounds like your thing, we'd love to hear from you., This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

• Reporting and maintaining the business's compliance tracker, whilst producing reporting for both external and internal requirememnts


• Logging and maintaining records of requests and responses, ensuring full audit trail and timely dispatch within statutory limits. Coordinating exemption application reviews.


• Leading contact with external stakeholders, specifically GBRTT, TfN and RNP for information/data requests to Northern


• Representing the Compliance team in the Northern Business Insights Community, becoming proficient in the use of Tableau to interpret and report business data to stakeholders


• Responding to information requests from receipt to completion, ensuring compliance with statutory obligations, minimising reputational risk.


• Assisting with Client relationship management, aligning with RNP's Contract Support Officer in the management of Northern/RNP meeting minutes and action tracking.
  
  You will bring expertise in producing and communicating insightful reports for both internal and external stakeholders. Your strong political acumen and deep understanding of the regulatory environment will enable you to navigate complex landscapes effectively.


We're also looking for the following:

• High level of IT literacy, particularly with MS Excel


• Excellent attention to detail and record keeping


• Ability to be flexible, work under pressure and to tight deadlines


• Good experience of reporting such as monitoring and reporting on large scale complex projects and/or tasks


• Excellent communication skills, both written and verbal
  
  Our Benefits:

Because we value our people and reward hard work, we've created a benefits package that we think you'll love. So, you'll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.


• Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.


• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.


• 75% discount with other Train Operating Companies - after 1 year with us, you'll also get discounted travel on many other rail services in the UK and Europe.


• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months' maternity leave on full pay while dads can make the most of 2 weeks' paternity leave on full pay.


• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.


• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.


You can find out more here
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We're an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace.