Internal Sales Administrator

Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years' experience in the UK mortgage market. Keystone Property Finance is looking for highly motivated individuals to join its Sales team. This role is an entry-level position.

This role will be reporting to the Sales Team Leader. The ideal candidate will support the back office functions of our Sales team to process complex BTL and commercial mortgage applications introduced by external business relationships with quality Brokers, Clubs and Networks. Learning from the ground up the sales process and the wider scope of the business.,

• To provide back-office administration support to the team of field-based BDM's and the Sales Team Leader with processing all mortgage applications introduced by external introducers within the Company's published SLAs.


• To ensure timely, accurate and appropriate responses to all telephone calls/enquiries/transactions or correspondence from all external introducers.


• Proactively calling out to external introducers.


• To maintain relationships with external introducers and maximize the business opportunities from these relationships.


• Liaising with multiple internal departments on varying matters.


• Duties will include extracting information and reporting from our in-house CRM system, updating and collating information across multiple departments, liaising with external information systems, and registering brokerages and individuals.


• Learn from the ground up how a mortgage application travels through to completion, paying attention to issues that can arise and how to overcome them.


• Reviewing mortgage applications, cross-referencing with Land Registry, Kamma and local planning portals.


• Attend in-house training sessions with multiple departments and different 3rd party IT programs.


Key Relationships


• Sales team


• Brokers


• Networks


• Chief Executive officer


• Managing Director


• Sales and Marketing Director


• Case Managers


• IT Department
  
  Intermediate IT skills, Excel and Word are a must have


• Knowledge of CRM advantageous


• Excellent communication skills


• Being able to work as part of a team


• A proactive approach to problem solving


• Ability to work independently when required


• Confident telephone manner


• Able to prioritise workloads and meet deadlines
  
  Industry leading AXA backed Private Health Care with no excess.


• Generous Pension contributions of 4%.


• 25 days holiday plus bank holidays.


• Death in service.


• Social events (should you wish to be sociable).


• Dress down Fridays once a month.


• Supported Training and a CPD track.


• Free Parking.


• Christmas event and Summer Teambuilding events.


• Yearly salary review.


Keystone's Values

Our Values help define who we are as Keystone Property Finance. They come from the beliefs we hold, the way we behave and how we want to work together for our customers.


• Teamwork & Cooperation


• Value our People


• Continuous Improvement


• Positive Contribution


• Customer Focus


Our Values are unique to our brand, they give us purpose and focus. They are vital in helping us all 'do the right thing'. If we are confident that we are true to our values, then we can be sure that we are doing the best for our customers.