IT Support Engineer

If you're an IT Support Engineer with a knack for problem-solving, excellent technical skills, and a passion for teamwork, we want you on our IT Service Desk Team!
Your Role:

• Provide responsive IT support, resolving technical issues and serving as a technical escalation point


• Ensure adherence to IT policies, and keep documentation and logs up to date


• Assist with onboarding/offboarding of teams with tablets, laptops, and phones, Install, maintain & support PCs, mobiles, tablets, internal phones, and printers


• Investigate and resolve helpdesk issues, identifying potential risks


• Identify trends, offer training opportunities, and assist with operational changes


• Manage ticket queues, update tickets, and ensure timely resolution within SLAs


• Recommend operating procedures and manage documentation


• Work solo or as part of a team, and handle other tasks as needed
  
  Great customer service and relationship-building skills


• Proactive ticket management


• Knowledge of Windows, Apple, Android devices


• Familiarity with InTune, LAN/WAN networking, Windows 10/11


• Experience with Microsoft 365, Azure, and ITIL ticketing tools


• Windows Servers, Active Directory, and remote access management, Strong analytical mind.


• Excellent technical, communication, and interpersonal skills.


• Team player with passion and confidence.
  
  Advantage Smollan is a global provider of outsourced sales and marketing solutions for the world's most successful brand owners and retailers. Leveraging its global structure, the company consistently creates and delivers industry-leading commerce solutions, enabling its customers to sell and market more effectively.

Founded in 2015, Advantage Smollan is the result of a strategic international partnership between Advantage Solutions (based in the US and listed on Nasdaq) and Global Smollan Holdings (based in South Africa). It comprises a closely integrated network of market-leading portfolio companies based predominantly in the UK and Europe.
The staff at Advantage Smollan contribute to and benefit from a highly collegiate, supportive and diverse culture. The company places people at the centre of everything it does, creating an extraordinary experience for its staff, customers and other business partners.

For more information on Advantage Smollan, please visit www.advantagesmollan.com. For more information on Advantage Solutions and Smollan, please visit www.advantagesolutions.net and www.smollan.com, respectively.

We are committed to ensuring we have an open, safe and accepting workplace that enables all our colleagues to be themselves and thrive at work. Whilst we wouldn't claim to be perfect, we are constantly improving how we support and promote diversity within our business and our communities.


• Shifts: 9am-5pm, 8am-4pm, or 10am-6pm


• Occasional out-of-hours work and customer site visits may be required


In return we will offer you:

• Full training and ongoing support to enable you to fulfil your role to the best of your potential.


• Great career opportunities.


• A fun working environment where performance & success are really rewarded.


• 24 days annual leave (increasing on length of service + bank holidays.


• Benefits include: enhanced pension, life assurance, enhanced paternity, maternity & adoption leave + Perkbox and Taste Card!