IT Support Technician

· Assist customers with inquiries related to computers, peripheral devices, and software products.

· Provide guidance on product selection based on customer needs and preferences.

· Troubleshoot and resolve customer issues regarding hardware and software functionalities.

· Install, configure, and update software applications on customer devices.

· Perform hardware installations, upgrades, and repairs as necessary.

· Conduct diagnostics to identify and resolve technical problems efficiently.

· Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units.

· Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations.

· Monitor system performance and address any issues to minimize downtime.

· Maintain accurate records of inventory levels for computers, peripherals, and software products.

· Coordinate with vendors for product procurement and replenishment.

· Conduct periodic audits to reconcile physical inventory with database records.

· Document troubleshooting procedures, solutions, and best practices for future reference.

· Create user manuals and instructional guides for customers on product usage and maintenance.

· Provide training sessions to retail staff on new products, features, and troubleshooting techniques.

· Educate customers on the use and care of their purchased devices and software.

· Ensure compliance with data protection regulations and security protocols.

· Implement security measures to safeguard customer data and sensitive information.

· Stay updated on industry trends, technological advancements, and security threats.

· High school diploma or equivalent bachelor's degree in information technology, Computer Science, or related field preferred.

· Proven experience in technical support, preferably in a retail environment.

· Proficiency in troubleshooting hardware and software issues.

· Must have good knowledge of GDPR.

· Strong communication and interpersonal skills.

Ability to multitask and work efficiently in a fast-paced environment.,

• IT support: 1 year (preferred)


• Computer repair: 1 year (preferred)
  
  Job Types: Full-time, Permanent


Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension


• Flexitime


• Free parking


• On-site parking


Schedule:

• 12 hour shift


• Holidays


• Overtime


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Commission pay


• Performance bonus


• Yearly bonus