NATALIE POTTER Senior Associate

My client, based in Nottingham, are seeking a Senior Credit Controller to join their Finance team on a permanent basis.

• You will supervise and organise meetings with the Credit Controllers, providing support and guidance as necessary.


• You will be expected to ensure collection the firm's debts within defined guidelines.


• You will ensure all notes are up to date and followed up in a timely manner.


• You will evaluate and escalate to the Credit Manager as appropriate.


• Organise meetings with lawyers to review outstanding debts as necessary, both in person, using Microsoft Teams and over the telephone is part of the role.


• You will prepare debt reports as required for lawyers.


• You will be confident using your initiative within set guidelines and you will have strong communication skills both written and verbal.


• You will be comfortable communicating at all levels within the business., Support and guide other team members to ensure the collection of bills is undertaken in accordance with the credit control procedure.


• Ensure that queries raised are logged, escalated and resolved within the agreed SLA's.


• Record all relevant information relating to unpaid bills in the system.


• Be proactive in ensuring follow ups are not missed.


• Be mindful of the Courts Pre Action Protocols and ensure adherence to them


• Build relationships and trust to benefit the role with clients, lawyers and the team.


• Make recommendations for process improvements and report all issues and concerns to the Credit Manager.
  
  The successful candidate will ideally have at least 7 years previous experience of working as a credit control supervisor in a professional services environment; or a minimum level 3 CICM qualification.


• Excellent inter-personal communication skills (both written and verbal), demonstrating experience of liaising with clients, partners, fee-earners, secretaries and finance colleagues.


• Team player who supports and motivates their colleagues. Follows instructions, but is confident to query instructions when unsure.


• Has supervised a minimum of three team members.


• Demonstrate a clear track record of commitment to the highest level of customer service.


• Has good negotiation and listening skills.


• A high level of numeracy is required together with a good understanding of financial workings; ideally within professional services but not essential.


• Experience of legal systems such as Aderant are desirable but not essential. Good keyboard skills and competence in Word, Excel and Outlook are required.


• It is essential that the candidate has an eye for detail and the ability to act positively, creatively and intuitively when presented with challenges. The job holder is expected to work within the established credit control procedures. There is a high volume of work to process and the job holder will be expected to prioritise and use their initiative and commercial sense to ensure that the duties are performed efficiently.