Network Spares and Logistics

In this role, you will provide colleagues with intelligence and direction on spares-related issues for the operational and field teams.

You will work alongside platform leads to ensure we have the right spares in the right places, providing support and advise GXO on repair avoidance.
You will also be involved in the production of ADHOC reports when when requested to show demand and usage data.

In addition, you will identify cost reduction opportunities by driving the recovery of spares for reuse, driving the resolution of outstanding EFRs, monitoring and, where possible, rationalising repair contracts and the reduction of external expenditure.

Leading on spares recovering projects - single point of contact for all spares recoveries within BT Networks, using network knowledge and expertise understanding which spares can be processed into stock or be identified for disposal generating cost savings.

In addition:
NISM provide support For NISM spares including movement of spares.
Analysis of Rico data and share with teams best practice for spares ordering.
ECO working with platforms identifying kit for removal and working the platform teams and Supply chain and tracking cost saving. Recovering costs from disposals and saving storage costs for Networks and Underpinning networks target 2024/25.

We believe this role offers great development and is a great stepping stone in developing your career.

You'll be part of a friendly and diverse team so expect to make new friends.

You'll have the following responsibilities

• Role models BT's values - leading by example and treating others with respect.


• Expertise across multiple BT spares processes and systems.


• Effective organisational and logistical skills to co-ordinate Networks activities.


• Effective stakeholder management to deal with Supply Chain directly.


• You go 'Beyond Limits' to deliver excellent customer service - by prioritising work, taking ownership of ongoing issues, engaging others for support, contacting and chasing suppliers and delegating actions.


• Ability to provide support and analysis to stock and spares platform leads - working with Platform teams and Supply Chain to proactively highlight risk areas, drive improvement opportunities and support in-life stock and spares management.


• You keep customer informed by providing timely and quality updates (system notes and KCIs) and take ownership: you plan next steps to resolve and own until completion.


• Proactively utilise and monitor appropriate OSS (Operational Support System) to highlight, diagnose and resolve service/platform issues.


• Proactively coach others by sharing knowledge and best practice.


• You continue to drive your own personal development


• Progress and own calls or issues received from customers, suppliers, and BT MFUs, taking action ensuring correct feedback and resolution procedures are conducted.


• You work collaboratively with colleagues, customers, and suppliers - in line with BT's Values.


• You work with the wider Leadership team to provide suggestions to make things better.


• Work collaboratively across teams and LOBs (Line of Business) to resolve issues.


• You are self-motivated and take a proactive, inquisitive approach to your work.


• You participate in team huddles and providing constructive feedback for better ways of working.


• You are an active participant in 121s/performance conversations - providing feedback and owning personal development.


• You help update local process documentation (OneNote or Knowledge Management site).


• If you are unsure of something you proactively ask for support or clarity.


• You communicate any problems e.g., operational, safety, security and provide constructive suggestions for resolution and/or improvement.


• You utilise your Pool Days for training and development (and support operational team if required by Duty Manager).


• You adhere to Health and Safety by reporting issues and ensuring mandatory training is up to date.


• You follow local processes and policies where applicable.
  
  Your background or previous experience is not important to us, we will provide the necessary training.


We are looking for an eager and enthusiastic person who will relish the opportunity to learn and to get stuck into this important role.

Knowledge of EFR systems and the end to end spares process would be beneficial in addition to experience using MS Excel.

Experience of assets would be useful.

You'll have great investigation and problem solving skills and and eagerness to learn.

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Tailored training and development opportunities to continue to build your career
25 days' annual leave (not including bank holidays), increasing with service
Life Assurance
Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
Direct Share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Discounts off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
3 volunteering days per year
Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network