Operations Director

ROLE: To oversee all operational activities for the organisation managing 1500 properties across London and the South East with Housing Benefit, Universal Credit and Temporary Accommodation tenants.,

• All aspects of day to day management of the operations team with a strong emphasis on void turnaround, tenant well-being, good property standards and profitable management of portfolio.


• Identifying opportunities to streamline business processes and systems and ensuring they are being followed.


• Translating the company's strategic plans into defined operational plans.


• Defining performance management KPI's to monitor operational success against objectives.


• Reporting to the board on operation activities towards business goals.


• Restructuring business activities to increase speed, efficiency and profitability.


• Working alongside colleagues on business projects.


• Establishing a culture of continuous business improvement.


• Over-hauling customer service activities and implementing minimum standards across all contact with customers.


• Researching opportunities for cost savings across the business.


• Staying up to date with legislation changes and housing law within the industry.


Minimising operation expenditure within the business wherever possible.

• Developing leadership and coaching programmes to increase employee effectiveness.


• Directing all operational activities across the organisation.


• Seeking new income streams.


• Business development - New business opportunities.


• Build positive relationships with stakeholders including portfolio landlords, local authority and charity partners and other organisations we work closely with in delivering the best quality and service.


• Working closely with The Caridon Foundation in migrating current tenants onto supported living programs and managing inter-company relations.
  
  Commercial awareness with an eye for seeing business improvement opportunities.


• Excellent stakeholder management and people skills with an ability to communicate complex matters succinctly


• Previous experience working for a company within the industry or from a similar business.


• Previously held leadership and management roles


• Previous experience in social housing is essential


• Knowledge and experience in litigation and housing law


• Highly motivated with a passion for driving operational business change., Degree in operations management or business field preferred


• Prior experience as Operations Director or Manager required


• Strong organisational skills


• Excellent communication skills, both verbal and written


• Strong problem-solving skills


• Computer literate


• Adaptable to change


• Driven to achieve results;


• Exceptional coaching skills


• Strong decision making


• Action planning and prioritisation skills


• Ability to work as a team


• Knowledge of safety, quality, and cost objectives


• Commitment to providing the highest level of support and quality


• Ability to demonstrate exceptional organisation and planning skills.
  
  Company events


• Company pension


• On-site parking


• Wellness programmes


• 33 days paid annual leave entitlement


• Health Cash Back plan


• Life Cover


• Paid Sick days