Operations Engineer

We are seeking an experienced Operations Engineer to join our team. As an Operations Engineer, you will be responsible for designing, implementing, and maintaining the infrastructure and systems that support our organization's operations. You will work closely with cross-functional teams to ensure the smooth operation of our systems and processes., We are a fast-growing company with an international recognition for delivering solutions and services to retailers and we need someone who can ensure we provide a great service to our customers in the support of specific services that we provide. The ideal candidate will be energetic, positive, outgoing, be a good communicator, have strong team working skills and be passionate about providing excellent service.

Our customers and their consumers deserve the best experience. Cybertill operates a customer-centric product and services model which needs an experienced Technical Operations Engineer to The Technical Operations Providing in-house IT support including hardware, operating system, networking and general technical project support to the Cybertill customers both internal and external. This involves supporting internal software, hardware and network services within the agreed SLA's.

Major duties and responsibilities:

· To log, update and resolve tickets on the Service Desk logging system.

· To work within a team and provide support to other members as and when required.

· To be able to work under pressure and within strict timescales.

· To be able to be self-motivated and work within a task originated environment, as well as dealing ad-hoc requests.

· To train and assist End Users / Service Desk on new and current hardware, operating systems and new technologies.

· Be pro-active and willing to learn new IT and customer service skills in order to enhance and improve support services supplied by the company to its customers.

· To be flexible to work out of hours (as and when required)

· To keep track of current hardware and software offering to track End of Life dates and part changes that require corrective action.

· To work on self-help support material for the Service Desk and internal Staff.

· To undertake technical validations of customer own hardware and arrange appropriate installations ensuring that this hardware does not have an adverse effect on the Service Desk long term.

· To be End User (Internal and External customers) focussed in outlook in order to provide excellence in support delivery.

· To relate directly with end users on known technical issues in order to try to resolve the issue or escalate to third parties as appropriate.

· To ensure that the internal IT infrastructure as a whole is sufficiently maintained and patched to ensure maximum security and availability.

Organisational Relationships

The role of the Technical Operations Engineer works within the Technical Operations Department and reports into the Technical Operations Manager. The role will also see close interaction with other all other Departments within Cybertill.

The Technical Operations Engineer will have a minimum of 2 years' experience coupled with a firm understanding of IT service management techniques and have extensive experience working with the following technologies and principles:

· Experience with IT service management techniques and process such as ITIL - desirable

· Experience in Microsoft Active Directory, DNS, DHCP, WSUS - essential

· Experience working for a IT Managed Service Provider - essential

· Windows Server 2012/2016/2019- essential

· Windows SQL Server Administration - Desirable

· Voice Over IP Unified Communication/Contact Centre Solutions - desirable

· Windows Imaging and Deployment Techniques - essential

· Linux OS experience - desirable

· PCI/P2PE experience - desirable

· Microsoft SharePoint administration - essential

· Experience with Remote Management Deployment and Scripting tools - desirable

· Virtualization Management experience - essential

· C# Experience desirable

· NSIS Installer creation tool experience - desirable

Other Skills:

Additional requirements include strong knowledge of relevant applications and general knowledge of applicable processes in the Retail Industry covering:

Hardware - PC's, laptops, servers, IP phones, VPN Hardware token, iPhones, iPads and tablets, POS Units, Receipt Printers, Label Printers, Chip N PIN PEDs, Barcode scanners

Software - Microsoft packages, Adobe packages, Anti-Virus, Office 365, Windows 7/10 desktop and Server OS, Linux, Microsoft SQL/MySQL, virtualisation software, backup software, WatchGuard firewall configurations, Remote Device management software, Unified Communication Solutions and password management software.

Networking - Switches, Wi-Fi and General TCP/IP Networking, Firewalls

The Technical Operations Engineer will be:

• Empathetic



• Self-Aware



• Results focused



• Team focused



• Service orientated



• Innovative & Passionate



• An excellent communicator (Happy to present to internal teams and customers frequently)



• Analytical and a good problem solver



• Proven ability to influence cross-functional teams without formal authority



• Focused on the importance of a good user experience, and a customer-centric ethos



• Must be able to travel 25% of the time


Qualifications:

· Computer related degree desirable.

· Formal IT, Database qualifications desirable.

· Computer related degree desirable.

· ITIL v3 desirable

· MCSE/MCSA desirable

· CCNA desirable.

We are passionate about delivering the latest software and tech to our growing customer base across the UK, Europe, US and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK's best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 22 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn.

Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day., Cybertill is in a unique position with over 18 years of experience and over 700 customers we process and provide software and data services to an incredibly wide range of Retail Customers across the UK, US and Europe. Cybertill and its customers recognise the power of a Technical Operations Engineer to drive value across their business and as a leading provider in this sector we are looking to enhance our Technical Operations Team over the coming months.

Predominantly based at the Cybertill Head office in Knowsley with all flexible working practices catered for. Travel both in the UK and overseas as required.

Package and Benefits:

a Competitive Salary

a 25 days annual leave

a Flexible Working

a Annual leave top-up scheme

a Auto Enrolment pension scheme

a Great working environment,

a Other optional benefits to choose from

Job Type: Full-time

Benefits:

• Additional leave


• Company pension


• Cycle to work scheme


• Enhanced maternity leave


• Free parking


• Gym membership


• Health & wellbeing programme


• On-site parking


• Store discount


Schedule:

• Day shift


• Flexitime


• Holidays


• Monday to Friday