Parts / CSR - Felixstowe

We are looking for a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

In Particular:

• To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.


• Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.


• To carry out the Service Department's invoicing and administration systems efficiently.


• To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.


• To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.


• To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.


• To inform customers of completion times and payment methods.


• To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.


• To ensure all customer complaints are courteously and efficiently handled and processed.


• To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.


• Effectively plan activity levels to include regular account maintenance visits and target account visits.


• Promote Volvo Trucks in terms of its products, services and value at all times
  
  We are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment. If you have had exposure of any of the following skills, then this would be advantageous but not essential.


• Familiarisation of booking times


• Familiarisation of vehicle parts.


• To keep up to date with product development by reading relevant information and technical note issued.


• Good communication skills, both written and oral.


• Excellent IT knowledge, although training will be given on in-house systems
  
  Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.


At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Monday to Friday
Alternating weekly - 0800hrs to 1600hrs/1000hrs to 1800hrs
Saturday 0800hrs to 1200hrs (1 in 3)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.,
• 25 days holiday raising +1 day per year to 30 days


• Company pension


• Health cash plan with access to dental insurance


• Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.


• Cycle to work scheme


• Referral Schemes (earn yourself £1000!!)