Patient Advisor

Job Summary & Purpose This is a fast-paced role in a busy and demanding environment. We need our staff to be resilient, well-organised, able to problem solve and multi-task in a self-motivated manner, whilst maintaining a friendly and approachable demeanour. Our Patient Services Team work across our surgeries to: 1. Create a positive, friendly and caring patient experience; 2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a personable, efficient and effective manner; 3. Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to all members of the clinical and non-clinical team; 4. Facilitate effective communication between patients, team members and other healthcare agencies; 5. Maintain a thorough knowledge of Practice procedures and processes; 6. Ensure GDPR requirements are followed; and, 7. Ensure accuracy when recording details onto patient