Police Contact Enquiry Officer
Thames Valley Police
Police Contact Enquiry Officer
£29171
Thames Valley Police, Walton, Aylesbury Vale
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 540a9fd3bd10440b82055e423638dabc
Full Job Description
- Do you want to support the communities of Berks, Bucks and Oxon?
- Are you passionate about identifying and helping to protect the vulnerable?
If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
As a Police Contact Enquiry Officer you will be at the heart of helping to protect and support the local community. You will be the first point of contact for all members of the public visiting the police station and will respond to a wide range of enquiries. You will offer support and reassurance to victims, witnesses, and vulnerable people and will record incidents and crimes, both face to face and online. You will deal with offenders and complete a variety of court-ordered registrations, including sex offenders and bail. You will need to be assertive and use your excellent communication skills to reason with and calm emotional and upset visitors, whilst showing sensitivity and an understanding of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently
You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of evidential property.
Please note the job description is currently under review.
Please note for this role there is a requirement to attend a 2 week full time training course based at Kidlington.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.