Practice Manager

To provide leadership and vision, optimising efficiency, financial performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To research and manage practice development plans, identify opportunities, ensure the practice meets their contractual and commissioned requirements and complies with CQC regulations.

Primary Responsibilities

The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Responsibilities

Management

Oversee the day-to-day operations of the practice, supported by Admin Manager and Admin Team

Finance

Manage the financial aspects of the practice, including budgets and forecasts.

Maintain an effective liaison with the accountant, overseeing practice accounts and ensuring accurate figures and reporting.

Brief partners on all financial and practice issues.

Manage the procurement of practice equipment, supplies and services within budget.

Contractual and Compliance

Act as the primary point of contact for NHSGM, HEE, ICB, PCN, and other external organisations and stakeholders.

Ensure the practice maintains compliance with its NHS contractual obligations.

Oversee targets and ensure deadlines are met.

Overall responsibility for CQC compliance.

Oversee and ensure health and safety compliance, including risk assessments and mandatory training.

Oversee premises and contracts, maintenance schedules for services and equipment.

Ensure the relevant insurance policies are appropriate and up to date.

Develop and maintain an efficient Business Development plan.

Develop and maintain a robust Business Continuity plan.

Oversee the maintenance of all practice policies and procedures supported by Admin Manager.

HR

Develop and implement effective HR systems and manage staffing levels within budgets.

Maintain an up-to-date knowledge of HR employment legislation which is supported by Croner. Oversee the staff training process to ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively with support of Admin Manager.

Additional

Lead change and continuous improvement initiatives, co-ordinating projects within the practice. Adopt a strategic approach to the management of all patient services matters.

Safeguarding Manager, awareness and development of practice policies and ensure practice adheres to these policies.

Support the complaints management process.

Attendance at external meetings as required.

Support the management of the Patient Participation Group.

Market the practice appropriately.

Generic Responsibilities

All staff have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I and create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, wellbeing, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All staff are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Medicentre have an excellent opportunity for a highly motivated, dedicated individual to join our practice team. We are looking for a Manager who holds our practice ethos to high regard.

Practice Manager/NHS managerial experience is desirable but not essential.