QHSE Manager

The QHSE Station Support Manager (Regional) is a key leader to drive the Zero incident and a Zero waste culture within the region, including assurance that operational QHSE delivery is in accordance with the industry's and Swissport's global quality, safety & environment management systems and standards.

The QHSE Station Support Manager (Regional) acts with a large station focus but aligns and operates as a regional business partner (North, Central, South, Ireland) and provides support and guidance to the QHSE Regional Support Manager and the Regional Operations Director (ROD) (GM) of the region in all aspects of Quality, Safety, Health and Environment. The QHSE Regional Support Manager also supports and provides guidance to the stations within their region and stations to achieve the QHSE objectives, to develop the desired QHSE culture and to continuously improve our QHSE performance towards our goal of Zero incidents and Zero waste., The following responsibilities are associated with this job role:

• Proactively business partner with the station GM and the operational management in the airport/ station with regards to QHSE related topics


• Be the station point of contact and reference for QHSE for all Swissport managers in the respective region


• Lead, drive and continuously improve Quality, Health, Safety and Environmental measures and KPI's related to people, equipment, facilities and aircraft involved in the operation


• Ensure the region operates with the "Just Culture" as part of its core values


• Deliver regular QHSE performance reports to management


Change Agent & Continuous Improvement:

• Change agent, coach and advisor for the local management team.


• Drive continuous improvement in the areas of QHSE


• Lead by example and continuously manage and coordinate QHSE improvement and compliance within the region by leading the cultural change to a Zero Incident and Zero Waste mind-set.


• Build a sustainable QHSE commitment, awareness, knowledge, behaviours and engagement of the regional management and employees.


• Ensure the highest levels of qualification, skills and key competencies (audits, investigation, risk analysis, reporting, communication, training, coaching and prevention) are provided for the QHSE management team within the region and identify improvement areas to accelerate the implementation of the Zero incident and Zero waste mind-set.


• Plan, prepare and conduct internal safety audits in Swissport operational organizations and initiate / monitor corrective actions based on audit findings and occurrence investigations


• Initiate and/or carry out investigations on occurrences if applicable


• Ensure the establishment and maintenance of an operational risk register and the legal surveillance per country.


• Enhance experience sharing by promoting exchange of resources and support.


• Assure participation in global expert groups.


Leadership and Stakeholder Management:

• Lead, guide, evaluate, and develop a high-performing team to ensure that the organization achieves its business objectives and complies with all relevant regulations and laws


• Effectively communicate with all levels of the business and align the organization towards a common goal and vision (ability to create followership).


• Develop and maintain effective business relationships with all key stakeholders (customer airline's management, airport management, customs, immigration, unions etc.) to meet business targets.


• Ensure alignment with Swissport's global Quality, Health, Safety and Environmental values and strategies.


• Provide guidance and develop the QHSE management team.


Quality Focus and Compliance:

• Align with the global QHSE strategy and support the local management in developing the regional QHSE strategic roadmap, drive action plan and objectives.


• Ensure comprehensive and efficient implementation of Swissport's QHSE management system within the region/countries/stations and actively support the development and improvement of the Swissport Quality, Health, Safety and Environmental Management System as part of the Swissport Formula.


LEADERSHIP QUALITIES

Leading and Facilitating Change

• Communicates what is changing and why


• Involves others to develop a sound approach


• Implements Change


Applying Commercial Acumen

• Analyse key indicators


• Integrate and focusses on decision making


• Focuses on Customer


Coaching and Developing Others

• Clarifies performance and align high expectations


• Provides timely feedback


• Applies Coaching


Making Decisions

• Analyses Situation


• Develops Solution


• Implements Solution


Managing Performance for Success

• Sets ambitious but achievable performance goals


• Creates a performance enhancing environment


• Evaluates performance and takes action


Executing and Getting Results

• Maintains Focus


• Measures Progress and Outcomes


• Ensures and accepts accountability


KEY PERFORMANCE INDICATORS

• Achievement of the Lagging and Leading QSHE indicators


• Assurance and Compliance certifications


• Implementation of the Swissport Global Management System, Swissport has strict obligations under the General Data Protection Regulation 2016/679 ("the GDPR"). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance., comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);


• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;


• report and act upon all instances of discrimination, harassment, and bullying;


• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;


• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;


• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;


• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.
  
  Knowledge of region / country specific laws and industry regulations related to Quality, Health, Safety and Environment.


• Proven track record in the implementation of QHSE systems, processes and behavioural based safety programs.


• Successful experience in implementing ISO/OHSAS management system. Certified auditor, desirable.


• Operational and general compliance orientation.


• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.


• Be a leader who sets the tone and leads by example.


• Can communicate clearly with your people to help them understand Swissport Western Europe direction.


• Be able to build positive and trusting relationships.


• Be open to different opinions and seek a collaborative approach.


• Embrace an ideas culture to enable teams to create an agile edge.


• Promote flexibility, adaptability and agility in order to enable contingency time.


• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.


• Personal and professional integrity of the highest order


• Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.


• Willingness to travel extensively within and without the geographic QHSE region.


• Strong oral and written communications and ability to communicate and motivate at all levels


• A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement


• Personal and professional integrity of the highest order, A relevant recognised health and safety qualification (NEBOSH Diploma or equivalent required) , or must be able to demonstrate working towards.


• Member of IOSH


• Must hold a NEBOSH General Certificate as a minimum or equivalent.


• 5 years of experience in H&S site management role


• Experience in hazard identification and risk assessments, accident/incident investigations and root cause analysis.


• Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards


• Understanding of food safety and hygiene, ideally possessing CIEH qualification or equivalent


• Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups


• Team focused management style that fits into a fast-paced, entrepreneurial innovative environment


• Commitment to continued professional development