Receptionist / Administrator

The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leaders/ Management team, dependent on current
and evolving Practice workload and staffing levels: Monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking consulting rooms as required Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy Keeping the reception area, noticeboards, and leaflet
dispensers tidy and up to date and free from obstructions and clutter Scanning of Practice Mail Preparation of lab requests for Phlebotomy Assisting in the Recall processes Returning temporary resident/immediately necessary forms to HA after they have expired Processing and taking action on Patient Notes (PNs posted on clinical computer system) Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Processing and preparation of prescriptions for patients for signature and authorisation by GPs Dealing with queries relating to prescriptions General housekeeping