Repair Administrator
Polytec
Repair Administrator
£26000
Polytec, Burwell, Cambridgeshire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 434b03059ceb481aa4eb3f63db7042a1
Full Job Description
- Ensure specific rules, requirements and procedures are met
- Re-allocation of customer licences
- Keep up to date with knowledge of customer specific rules and requirements
- Functional testing of products after completion of repairs
- Allocation of numbers for customers wishing to send faulty products to the Repair Centre
- Unpacking consignments of faulty products ensuring paperwork is correct
- Assess requirements for repairs fees, based on warranty status and condition of equipment
- Request and process of customer purchase orders
- Liaison with customers, reporting progress on repairs and repair charges
- Escalation of incidences where turnaround commitments are unlikely to be met
Higher level education - Experience using ERP systems
- Generating reports and understanding analysis of trends in data
- Solid administrative background
- Good communication skills, both verbal and written
- Familiar with MS Office
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