Retail Administrator Support

To provide efficient and effective administrative support, carrying out tasks in a timely manner in order to meet the requirements of and to fulfill the objectives of the business. To ensure all Departments and the Retailer Network receive the required level of administration support.

Core Duties:

To provide full administrative support.

Assist in reviewing and developing departmental administration systems.

Liaise regularly with other workshops regarding all responsibilities.

Follow departmental procedures at all times and continually look at ways in which to improve performance to ensure the efficient and accurate completion of all processes.

Provide an efficient, courteous and responsive service to the Retailer Network, customers and internal Departments when responding to all enquiries.

Accurately and efficiently administer all Direct Delivery and PDI requests from BMW/MINI UK and Ireland dealers ensuring all cars are delivered to customers and dealers on the agreed dates.

Liaise with distribution regarding self collect/direct deliveries.

Create, maintain, organise and update relevant data using database and spreadsheet applications.

Undertake other duties as directed commensurate with the level of the job function.

Previous customer service experience is essential
Excellent communication, both verbal and written
Critical thinking and problem solving skills
Continuous improvement
Planning and organising
Decisive decision-making
Team work
Performance driven
Negotiation
Conflict management and arbitration
Adaptability and ability to empathise with the needs of various stakeholders
Stress tolerance
PC literate and adaptable to new systems

BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar.com. We're growing hugely and are on a key digital transformation journey.Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.