Service Advisor

The successful candidate should possess a positive attitude and help to achieve very high standards of customer service and satisfaction. You will create a welcoming and professional atmosphere for customers and provide a supporting role for the Service Manager.,

• Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their vehicles


• Explaining technical information to the customer in a clear manner

Ensuring customers are provided with the highest level of care as well as building a rapport with them

• Dealing with customer service complaints, ensuring all complaints are acknowledged and dealt with in a timely, professional and efficient manner


• Responsible for retaining and renewing business. Managing existing customer accounts, providing an excellent service to encourage repeat business
  
  Be well spoken with excellent communication and written skills


• Be self-motivated and pro-active, maintaining high levels of focus and enthusiasm


• Able to work independently and make decisions, as well as working and communicating effectively as part of a team


• Extremely punctual and organized


• Excellent English, both written and spoken, in order to communicate well via email and phone


• Always working to ensure the highest level of customer care and satisfaction


• An ability to work quickly under pressure and deal with demanding customers


• Experience of working in a customer-facing role and a valid drivers' license is essential