Spa Therapist - London

In the role of Spa Therapist, your key focus will be to:

• Extend a welcoming experience for our clients


• Carry out a variety of treatments


• Follow Forbes and brand standards


• Be fully aware of treatment menus and product knowledge


• Assess guest needs through thorough consultation prior to treatment


• Adhere to the operating procedures of Chuan Body + Soul


• Promote spa and body care products


• Ensure all treatment rooms are set up according to standards prior to the treatment


• Maintain clear lines of communication within the Spa and hotel in general
  
  Experience in a similar position and environment with a firm understanding of excellence in customer service


• Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)


• Certification in beauty and massage therapy is essential


• Knowledge of products lines including Kerstin Florian, Jacqueline Piotaz, OTO, Zelens is desirable, but not essential as training will be provided


• Excellent communication and interpersonal skills


• Warm and caring attitude towards the health and well-being of clients


• The drive to work towards targets in treatment and retail


• The ability to work well in a team


• Good time management skills
  
  Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.


The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we've been doing so since 1865.

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

• discretionary service charge


• meals on duty


• uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided


• complimentary accommodation at other Langham Hotels


• discounted accommodation at The Langham, London


• discounts for you and your friends and family in our food and beverage outlets and on Spa treatments


• a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs


• pension plan


• life insurance


• eye test vouchers


• cycle to work scheme


• season travelcard loan


• colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile


• learning and development opportunities, which also include paid and unpaid cross departmental training opportunities


• two staff parties per year and a number of colleague social and community events