STUDENT INFORMATION ASSISTANT

This is a Fixed Term post until 4th October 2024 working full-time.

This key position is based in the Student Life Directorate. Key functions of Student Information Assistants are;

Working as a team with the other SIAs in MyUniHub and with other colleagues to deliver a welcoming, positive and supportive front of house operation and to provide support and assistance to the Student Information Officers and MyUniHub Manager as required.
To deal with all queries in a professional, efficient, sensitive and courteous manner whether they are in person, by telephone or by
Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
To deal with all queries confidentially and diplomatically in line with Data Protection

Candidates should have a sound basic education. Equivalent of 5 GCSEs including minimum of Grade 'C' in Maths and English. They should also have experience of working in a customer focused environment, ideally in a front of house position and extensive experience of administrative work, ideally with student facing experience and within in a busy and pressurised environment.

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.