Switchboard Telephonist
Torbay and South Devon NHS Foundation Trust
Switchboard Telephonist
£24336
Torbay and South Devon NHS Foundation Trust, Torquay, Torbay
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c7e42e568ee44631b56411de71ef940b
Full Job Description
As the first point of contact for the telecommunication service for the Torbay & Newton Abbot Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and the General Public.
They carry out all responsibilities of the role in a pleasant, courteous, and professional manner at all times.
Operators will be required to use their own initiative when dealing with situations outside the parameters of procedures, with a professional conduct throughout.,
- To answer incoming calls in a courteous and timely manner and process accordingly (advise, provide information, re-direct call etc)
- To respond to internal emergency requests (e.g. violent incidents, cardiac arrest, trauma) and take appropriate actions
- Activating the Trust's Major Incident Procedures in appropriate circumstances
- Ensuring the correct procedures are followed and emergency services contacted in response to alarms activated in switchboard e.g. Intruder, Fire, Lift, Medical Gases, Attack Alarm, Boiler Alarm, Lone Workers
- Manage pager communications via the Trust's short and long-range paging systems
- Answer calls for the Facilities helpdesk out of normal hours and enter requests onto the relevant IT system
- Provide the Trust's patient enquiry service to members of the public out of hours