Technical Customer Service Advisor
Articad Ltd
Technical Customer Service Advisor
£22000
Articad Ltd, Overstone, Northamptonshire
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 7492012d5ae9412ebe35130bd4d7d37e
Full Job Description
- Process inbound enquiries from customers and suppliers via telephone and email
- Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
- Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
- Resolving 2nd line tickets when up-skilled
- Conduct 1:1 online training on our software with customers
- Perform sales and office administration, update customer records, and confirm training bookings
- Daily use of our ArtiCAD design software
- Meet and greet visitors, and order catering as required
- Contact customers periodically to assess satisfaction and process any queries
- Assist your Manager in evaluating and improving ArtiCAD's Client Care activities and processes
We're big on culture, big on delivering results, and big on innovation. Welcome to ArtiCAD, where we encourage employees to explore new ideas and voice their thoughts! We are looking for someone to join our Client Care team, who knows how to be a great team player, and wants to be an advocate for an excellent customer experience. - You will need to be a confident and personable communicator (face-to-face, on the phone, by email and online)
- An interest, or experience, working with IT and tech
- Proven experience of working in a fast paced environment
- A good academic background (minimum A level or equivalent)
- Ambitious and resourceful with a strong ability to work as part of a team
- Positive attitude
- Interest in the Kitchen Bedroom Bathroom, tech, or design industry!, A-Level or equivalent (required)
- Customer Service: 1 year (preferred)
- English (required)
ArtiCAD is a high-growth, multi-award-winning CAD software and web technology producer, based in Watford Town Centre offices. Our stunning CAD software, VR and unique online apps for kitchens, bedrooms and bathrooms help designers, retailers and manufacturers to win sales, manage installations and also to deliver an exceptional customer experience: online, in-store and in-home.
We work in tight-knit teams and love to collaborate. Our team is full of approachable, professional and inclusive individuals! - We promote innovation. We encourage employees to voice their thoughts and be bold - all ideas are welcome to the table in the ArtiCAD family.
- We are thriving to provide the best customer journey we can - we encourage all employees to be excellent to customers.
- We are focused on being the best - we want employees to reach higher, go further and never stop trying to be the best version of themselves
- It's not always about us. We love to hold regular charity days, and support local initiatives such as work experience schemes.
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
- Work from home
- 8 hour shift
You'll need to be the kind of person who loves building relationships and has great customer service skills when it comes to providing support. You will be providing front line support to our UK ArtiCAD users via telephone, email, and screen share.
Not a software expert? Not to worry! We are seeking someone with fantastic customer service skills, an interest in tech, who is keen to learn and looking to develop an exciting career.,
Experience:
Language:
Job Type: Full-time
Pay: £18,000.00-£22,000.00 per year
Benefits:
Schedule: