Therapy Services Clerical Officer

We are seeking a well-motivated and committed individual to work within the Therapies Administration Team. The successful applicants will be part of a small team responsible for covering all therapy reception areas, typing, managing patient records and other general administration tasks. The Therapies Administration Team supports all of STSFT sites SRH, STDH & CC., The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The team is responsible for providing reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters and discharge letters etc.

You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face to face and over the phone.

The post holder will be expected to rotate between varying reception areas across the Trust.

The staff work a range of shifts:- 7.30-15.30, 8.00-16.00, 8.30-16.30 & 9.00-17.00. Monday to Friday. We do not support weekends or bank holidays.

• Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
  
  Applicants will have previous clerical experience and excellent communication and organisational skills. It is essential that the successful candidate has the ability to organise and prioritise their own workload and achieve deadlines.


You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C grade or equivalent, and have good keyboard skills. Knowledge of email and Microsoft packages is essential and knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable and you will be willing to undertake any necessary training in these areas to support the role.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.