Ward Clerk

This is an exciting time to join the medical Same Day Emergency Care, (SDEC), team at Darlington Memorial Hospital as we continue to improve the service and experience for patients requiring emergency care. We are seeking to appoint a Ward Clerk to join our team in this vital administrative role, you will act as a first point of contact to service users and assist the clinical team in the administrative aspects of their daily duties., Provide administrative support to the clinical team, inputting service user details into the IT systems in a timely manner to ensure patient safety is maintained.

Liasing with support services to ensure required investigations are performed and then communicating appointments with service users and the clinical team.

To respond to internal and external telephone calls in a manner that is friendly and appropriate.

To act as receptionist for service users, providing sign posting, support and guidance regarding their patient journey.

Communicate effectively with patient, service users, their loved ones and clinicians accessing services.

Ability to communicate via a number of mediums, (i.e telephone, email, etc).

Provide general administration support to the unit, including photocopying, data entry and circulation.

Preparation of clinical records prior to them being scanned onto the central system

Arranging out patient follow up for patients as per clinicians requests.

You must be able to work effectively as part of a team and be able to use your own initiative when required. You will be expected to have excellent communication skills both written and verbal, acting as a first point of contact to service users and clinicians accessing the department.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post