Wholesale & E-Commerce Administrator

Maintaining accuracy in our wholesale and e-commerce systems is critical to being able to fulfill customer orders and provide the high levels of customer satisfaction that we strive to achieve. This is a brand new role which will be a core part of our small wholesale and e-commerce team and will have a broad set of responsibilities, which is likely to evolve as the business grows. Initially, the role will include:

• Product listings management - maintain data accuracy across our different systems, to ensure that products are listed accurately for customers to be able to place orders.


• Order management - checking orders, communicating with customers to resolve any issues or make necessary changes, working with our operations teams to plan deliveries.


• Customer Service - monitor emails and phone calls from customers and provide support for queries.


• Order processing - receive orders from customers and enter into relevant systems.


• Working hours are 07:30 - 16:30, Monday to Friday, and the role will be based in New Milton.
  
  Are you passionate about customer satisfaction, with excellent attention to detail and communication skills? If so, we have an exciting opportunity for you to join our business in this brand-new role., A passion for customer satisfaction, ideally some experience of dealing with customer emails and phone calls.


• Excellent attention to detail and an ability to spot issues and resolve them quickly.


• Clear communication skills with both colleagues and customers, with the ability to resolve customer queries in a professional and caring way.


• Highly organised with the ability to prioritise and manage multiple tasks at once.


• Comfortable working with common software tools, experience of Shopify would be beneficial., GCSE or equivalent (preferred)


Experience:

• Customer service: 2 years (preferred)


• Administrative experience: 2 years (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Double H Nurseries are a family owned, award winning, environmentally aware business. We are passionate about our people which is why we are proud to be accredited in Investors in People 'Gold'. We are one of the UK's largest producers of indoor ornamental pot plants and supply a range of houseplants to some of the UK's leading supermarkets, garden centres and online retailers.
  
  Competitive salary based on experience


• Opportunities for professional growth and development


• 32 days' holiday (inclusive of bank holidays)


• Cashback on routine healthcare treatments


• Employee Assistance Programme


• Access to discounts on everyday shopping, entertainment and lifestyle


• Long service awards


• Social events


• Staff discount


• Free parking


• Enhanced maternity & paternity pay


• Cycle scheme


Job Types: Full-time, Permanent

Pay: £29,000.00 per year

Benefits:

• Canteen


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Enhanced maternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Sick pay


Schedule:

• Monday to Friday